Returns & Exchanges
Due to the perishable nature of our high-quality meats, we are unable to accept physical returns, but we stand behind our products with a 100% satisfaction guarantee. If your order arrives damaged or does not meet our standards, please contact us within 7 days of delivery for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your box to ensure all items are present and that the meat is still frozen or cold to the touch.
Document Issues
If you notice any damage to the packaging or quality concerns, take clear photos of the product and the shipping label for our quality assurance team.
Contact Support
Reach out to our customer support team via our help center or email with your order number and any supporting photos of the issue.
Receive Resolution
Our team will review your request and provide a solution, which may include a replacement of the items in your next box or a credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing